ICR offers a range of tailor-made services designed to offer the best possible assistance to international patients and to help them throughout their stay at our centre.
Patient accompaniment services
Within the aim of assisting patients in the best possible way and at all times, we offer to accompaniment services to medical appointments to our patients with the aid of liaison interpreters in the following languages:
Interpreters will convey you any relevant data the doctor wishes to discuss with you and they will inform you on the possible treatments/tests that the doctor deems appropriate for your case. They will also accompany you to any subsequent medical appointment and in all necessary formalities.
Telephone support service and administrative services
ICR makes available to their patients an international telephone assistance team that will provide you the best possible assistance and help and will help you make an appointment with the more appropriate specialist at our center for your case. Our professionals will take charge of formalities prior to your appointment, such as scheduling your appointment, sending previous medical reports to the ophthalmologists in order for them to assess the case or sending appointments written confirmations.
Telephone number: (+34) 609 728 273
International Patient Care Team
When travelling for health reasons, it is essential to feel cared for and well attended by the team in charge of your medical care. That is why at ICR we have a team of professionals who speak several languages and are entirely dedicated to international patient assistance.
The International Department is responsible for patients’ assistance from the moment they contact our center for the first time in order to request a medical appointment, whether they do it by phone or through Internet. We put at your disposal a specific assistance telephone line for international patients through which our team will help you make an appointment with the more appropriate specialist for your case on the date and time which best suits you.
Our International Department is made up of a medical and assistance team that provides accompaniment and assistance services to patients in English, French, Arabic, Italian, Russian and German. We offer accompaniment services whose main goal is to ease communication between patients and ophthalmologists, thus making the patients’ stay at our center more comfortable, helping them feel at home and eliminating any language barrier.
ICR has a team of medical professionals with extensive training and experience, who are specialized in each of the areas of ophthalmology. The medical team, consisting of more than 90 ophthalmologists, is made up of professionals with national and international training who offer personalized attention and treat cases from all ophthalmology subspecialties.
ICR provides comprehensive high quality assistance, endorsed by more than 30 years of experience in the field of ophthalmology and consolidated thanks to the latest technologies available.
Where to stay
In order to facilitate the stay in Barcelona of our international patients, we have agreements with nearby hotels, which offer special rates to ICR patients.
Hotel Catalonia Mikado (+34 932 11 41 66)
ICR patients staying at the Catalonia Mikado Hotel will have a 10% discount on the price of the room, in addition to special conditions for long stays. They will also have a special price of €10 per person at the buffet breakfast.
Tres Torres Atiram Hotel (+34 934 17 73 00)
ICR patients staying at Tres Torres Atiram Hotel will have a 10% discount on the price of the room.
Hotel Primero Primera (+34 934 17 56 00)
ICR patients have special rates during their stay at Primero Primera Hotel.
Our patients may also choose to stay in one of the city’s appartments. All the apartments are perfectly fitted and furnished and they are a good choice if the patient is accompanied by friends or family. ICR patients will also enjoy a discount on the price.